Management research in the hospitality and tourism industry. Possessing competitive advantages could be key to success for those members. Tourism and hospitality industry at a glance it is boom time for indias tourism and hospitality sector. One of the unique features of hospitality industry is being a place for their customers. Prospects and challenges prasanna kansakar, arslan munir, and neda shabani abstractthe leisure and hospitality industry is one of the driving forces of the global economy.
An empirical evidence from ethiopia feven abebe tessera asia pacific university of technology and innovation, malaysia. Harrah college of hotel administration graduate college. This is the main pillar that is going to give your success in the business. Rochester institute of technology the graduate school college of applied science and technology guest satisfaction and guest loyalty study. Hotel industry too is a part of service industry and thus the satisfaction depends on quality of service provided. Tremont house was the earliest first class hotel in america and brought revolution in the hospitality industry. This study attempts to identify the quality attributes of the hotel services. Case study in reno, nevada master of science in hospitality management.
The role of leadership a thesis submitted in fulfilment of the requirements for the degree of doctor of philosophy solmaz moghimi master of business administration mba bachelor of occupational health and safety management school of management college of business rmit university march 2016. Considering the lack of academic research on the service improvement in sri lankas hotel industry, this study aims to identify the current key challenges. Master thesis relationships management in hospitality. A tourst hotel project very close to world heritage site called sigiriya, in sri lanka. Social media marketing in the hospitality industry. An analysis of technology applications in the restaurant industry. Influences of social media on the tourism and hospitality industry. Master thesis relationships management in hospitality industry. Pdf emotional intelligence competencies for success in early hospitality careers, erich steinbock.
Designers and small brands purchasing sustainable textiles, jennifer siobhan ingram. Methodology of business process development in a hotel 753 philosophy and everyday practice, is more and more existing in hotel industry. Assessment of the impact of globalization on the introduction. Strategic management practices in the hotel industry of. The impact of selfservice technologies in the hotel industry on employee job satisfaction, erin m. Yeh, yenting, employee satisfaction of hotel industry. Theses thesis dissertation collections 1999 employee satisfaction of hotel industry. Pdf hotel grading, service quality, satisfaction and. In particular the thesis will focus on a hotels environmental scanning and total effectiveness, both of which are methods for a strategic analysis. A person who is paying very high hotel tariffs and not getting proper hospitality is never going to visit the same hotel again. Therefore, this study is conducted to extend the previous research on the service quality by examining the relationship between service quality and customers satisfaction.
Developments and challenges in the hospitality and tourism. Proceeding 142 new hotel developmental projects in subsaharan africa ssa in 2014, ethiopia is rated amongst the top 10 largest markets for international hotel chain developments. Adelphi hotel in new york was the first highrise structure in the city. Analyzing the effects of social media on the hospitality industry. The purpose of this dissertation is to analyse the factors affecting employee retention and turnover in the hospitality industry. However, it is recognised that hospitality service jobs are often associated with low pay, long and antisocial hours, unstable and seasonal employment, low job status. For the analysis of the main trends of innovation in the hospitality industry are identified, hospitality industry is done. Developments and challenges in the hotel, restaurant and tourism sector 67 appendices. Research results indicate that the number of stars is the most important factor that influences overall customer satisfaction in the hotel industry. Carev, danijel, guest satisfaction and guest loyalty study for hotel industry 2008. In the shortterm, likely responses could take the form of a price response or an occupancy response. The success of the hotel industry and its players relies heavily on delivering outstanding customer service, while constantly monitoring and addressing the. Although the benefit of gaining such experience from the industry viewpoint has been well documented, few studies have assessed the benefits and challenges faced by students.
Analyzing the effects of social media on the hospitality industry by gaurav seth bachelor of electronics engineering pune university, india may 2004 a professional paper submitted in partial fulfillment of the requirements for the master of science in hotel administration william f. Master thesis the importance of sustainable business. The hotel industry has been one of the most competitive industries especially in the 21st century. Unlv theses, dissertations, professional papers, and capstones. Customer satisfaction in hospitality veronika rudchenko. It is shown how important this sector is and therefore through an insight into the hotel industry it is understood that such a study today has become quintessential. Innovation is generally taking place to offer improved product and services to the customer as well as organizational business gaining. A thesis submitted to the faculty of the university of mississippi in partial fulfillment of the requirements of the sally mcdonnell barksdale honors college.
According to a report by ernst and young, 20 the hospitality industry. Safety and security and the hospitality industry tourism essay. The thesis is divided into six main chapters with recommendation and. Developments and challenges in the hospitality and tourism sector. Strategic management practices in the hotel industry of thailand.
Service quality and customer satisfaction in the hotel. The rate of staff turnover in the hotel industry in general higher than in other sectors. Coventry university, coventry, england a thesis submitted to the fulfillment of the requirements for the degree of doctor of philosophy australian graduate school of entrepreneurship swinburne university of technology, australia 2005. An investigation into the high turnover of employees. In order to survive companies must focus on delivering quality to their customers and meeting their expectations.
This thesis contains no material which has been accepted at any other university for the award of a degree, and to the best of my knowledge and belief, the thesis contains no. Koutroumanis university of tampa the changing face of technology has played an integral role in the development of the hotel and restaurant industry. This is not an example of the work produced by our essay writing service. Risk management, hotel industry, hospitality, safety, security. There are many factors in the hospitality industry which affects the employees work but there are some major factors which influence them to leave the organisation.
The hotel industry has been one of the most competitive industries especially in the. Part of the advertising and promotion management commons, hospitality administration and management commons, and the technology and innovation commons repository citation seth, gaurav, analyzing the effects of social media on the hospitality industry 2012. Introduction to hotel industry and wow consumer satisfaction 21 st century has seen hotel industry turning into one of the most competitive industries. The thesis concludes by giving recommendations for further research, which summarizing. Methods used for a case study in the hospitality industry. This thesis progresses from an overview of corporate structures in the hospitality industry to a comprehensive analysis of hotel reits and hotel ccorporations under specific circumstances.
What are some research topics related to hotel management. Submitted to the graduate faculty of texas tech university in. It is in this context that this paper presents information meant to. Common perception by practitioners in the hotel industry today that satisfied guest would become profitability to the company is considered as a major subject for this research. However, very little is also known of any study conducted on factors influencing market segmentation of the hotel industry in the tamale metropolis. For this reason, enhancing customer loyalty is one of the key aspects of enhancing competitiveness in the industry as well as ensuring business continuity. Yet crime impacts on hotels as in other industries, little attention has been given to the issue of crime in the context of the hotel industry ibid. Apparel, events and hospitality management theses and. The hotel industry has long struggled to establish what truly makes hotel employees motivated and satisfied with their jobs.
However, in this study, three most popular and quite complete models which are servqual, holserv and lodging quality index are chosen for analysis. Chapter 1 overview of hotel industry in this chapter an introduction to the topic and its scope is discussed. Meditation caves in pidurangala temple used by the kings and the. Tourism and hospitality management master thesis no. Customer retention is achieved by involving customers in improving the quality of services offered by a hotel.
Product about the project to set up a hotel cum resort having all the modern facilities in an area of 20 acres in jaipur, rajasthan. Specifically, the thesis used lake kivu serena hotel as a case study. In 1829, a large new hotel was constructed in boston. As the tourism and hotel industry continue to prosper in the global economy, competition, whether it be international or domestic, among members of the industries becomes fiercer. The importance of hospitality cannot be denied in any sphere of life, be that tourism or hotel industry.
Unpublished phds thesis, lincoln university, canterbury, new. As primary research, a survey was conducted and managers from 12 distinct hotels in lisbon were interviewed, to assess if there is acknowledgement and consensual agreement regarding the trends that are arising in the hotel industry. The role of benefits in increasing brand community participation and the impact of participation on consumer trust and commitment toward hotel and restaurant brands 2011. In the worldwide hotel industry, the management too concern about safety and security issues pertaining on their guests and employees. In the hospitality industry, they are proud of themselves because they are known friendly to everyone in such way of attitude in welcoming their customers or guests. An analysis of the factors affecting employee retention and.
Aim of this thesis is to examine closely the factors influencing an organizations strategy in the hospitality industry. Using hotel industry performance metrics as dependent. Duncan andrew gibson in fulfilment of the requirements for the award of the degree of ph. The level of technical skills and management competency demanded by the hospitality industry as perceived by hospitality recruiters 1998 statement of the problem the purpose of this study was to examine the hospitality recruiters perception of hospitality education training in relation to industry site based training programs. Guest satisfaction and guest loyalty study for hotel industry. The benefits and challenges hospitality management students. An empirical study of behavioural intentions in the taiwan hotel industry. Access to the contents of this doctoral thesis and its use must respect the rights.
Hotel grading, service quality, satisfaction and loyalty proposing a theoretical model and relationship article pdf available january 2015 with 7,942 reads how we measure reads. Cho, 14 june 2011 the hotel industry has a high turnover, which decreases productivity and costs companies time and resources. This hotel was the first to offer private rooms with locking doors. So far, airbnb is succeeding in attracting customers, but is not yet tak ing much revenue from hoteliers, according to a market analysis of new york city from hotel consultant sean hennessey, who was granted unprecedented access to airbnbs data. Assignments that are given to the students in the form of thesis on hospitality are based on different spheres of the discipline. Also if you prefer there are two individual pdf file documents attached that may also be. Organizational structure in the hospitality industry. The theoretical part of the thesis consists of information about tourism and tourism accommodation, strategic management in the tourism industry and strategic analysis. Importance of training in hotel industry a case study of hilton hotel, cyprus author. The role of benefits in increasing brand community participation and the impact of participation on consumer trust and commitment toward hotel and restaurant brands juhee kang iowa state university follow this and additional works at. You can view samples of our professional work here. The importance of sustainable business practices in the viennese accommodation industry submitted by marita raderbauer to the university of exeter as a thesis for the degree of master of sciences september 2011 this dissertation is an original piece of work, i acknowledge that i have read and understood the university rules concerning plagiarism.
Pdf the effect of menu nutrition labels on consumers dietary decision making, diane m. Pdf the challenges faced by hotel service industry in sri lanka. The manuscript investigated the impact that technology has had on the hotel and restaurant industry. An analysis of the factors affecting employee retention. The widespread adoption of new technologies in this industry over recent years has fundamentally reshaped the way in which services are. Innovating the apparel industry in the united states. The results of this study provide hotel professionals with an assessment of current methods of measuring and managing customer satisfaction in opatijas hotels. Besides providing background of the study, this study will also provide the necessary theoretical and various other related aspects in order for the research to stand convincing. Lake kivu serena hotel is one of the major players in the hospitality industry in rwanda. High employee turnover in the hotel industry is believed to be due to the nature of the work, its low pay, and its long working hours. Factors affect employees performance in hotel industry 2014 page 3 of 157 declaration we hereby declare that. Fraud and its relation to the hospitality industry by. To measure service quality and customer satisfaction in the hotel industry, there are some models. An analytical study of wow customer satisfaction in hotel.
Introduction to hospitality industry hotel management. After 40 years in the industry, i can honestly say the following are important topics in todays market. Kang, juhee, social media marketing in the hospitality industry. The proposed hotel will comprise of 30 villas, ayurvedic spa and other facilities. Hotel management is the supreme field which needs hospitality for its guests to maintain the visitors. Innovation means introducing a new thing to the world.
Hospitality industry in sweden has good investment opportunities, many tourist areas already exist and are ready for development and in addition, it could be considered a good field for academic investigations and results so obtained may be useful to learn from in developing better ideas for improvement. Rochester institute of technology rit scholar works theses thesis dissertation collections 1999 employee satisfaction of hotel industry. An analysis of the factors affecting employee retention and turnover in the irish hospitality industry ma human resource management ishani tiwari submitted to national college of ireland, september 2015. Managing customer retention of hotel industry in malaysia. Leadership and motivation in hospitality customer contact service employees in hospitality organisations have a critical role to play in satisfying customers expectations. Employee motivation and satisfaction in the hotel industry. Moreover, customers feel appreciated when they realize that the hotel is.